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season. >> ill do what the medical experts advise me to do. and im quite certain theyre not going to advise me in the wrong direction when it has to do with his health. his health is the first, foremost and only priority. >> reporter: this was his second diagnosed concussion this season for tua tagovailoa, kaitlan. theres an overwhelming amount of former players on social media urging tua to take care of his body and mind, let them heal because his long term health is far more importan...

right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. were glad youre with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. im confused b...