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Salesforce Connections 2024 - can AI change the retail store experience? Hästens shares the keys to their omni-channel pursuits

Salesforce Connections 2024 - can AI change the retail store experience? Hästens shares the keys to their omni-channel pursuits
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Alex bucherRob garfJames aschbergerRobert carlenSalesforce connectionsChief customerMarketing officerRetail robData cloudCommerce cloudMarketing cloudLoyalty cloudManagement alex bucherEinstein copilot

Retailers excited about gen AI; retailers don t have the data foundations in place for gen AI - Salesforce study exposes some harsh realities

You can't build a revolution on dodgy foundations - retailers have a lot of work to do on data strategies if they are to realize the benefits of generative AI.

Rob garfSam altmanRetail ai councilEmployee experienceConsumer goods

Day one at NRF: For Walmart, Ssense and others, it s all about AI

Generative AI is the biggest trend in retail right now. That was the key message at Retail’s Big Show from the National Retail Federation.

New yorkUnited statesLoro pianaSsense maireRochelle ezekielJeff tittertonWalmart furnerLudovic maireEkta chopraCurtis crawfordRob garfMarc benioffJohn furnerNational retail federationBig showNew york city

How AI Becomes a Christmas Elf Helping Retail Giants During the Holiday Season

Artificial intelligence (AI) is quietly helping retail giants during the holiday season. Artificial intelligence (AI) is quietly making its mark in the bustling world of holiday retail, influencing an estimated $194 billion in global online spending during the November and December holiday season, according to SalesforceCRM's tracking of shopping trends.

United statesRob garfMario tama gettyJace dela cruzLos angelesCommerce departmentTech timesGetty imagesCyber weekCyber mondayMi christmasI holidays 2023Holidays 2023

AI Boosts Christmas Sales

The sudden rise of generative AI and the use of ChatGPT have inspired more retailers and holiday shoppers to experiment with technology this .

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