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Salesforce Connections 2024 - can AI change the retail store experience? Hästens shares the keys to their omni-channel pursuits

Retailers excited about gen AI; retailers don't have the data foundations in place for gen AI - Salesforce study exposes some harsh realities

You can't build a revolution on dodgy foundations - retailers have a lot of work to do on data strategies if they are to realize the benefits of generative AI.

Day one at NRF: For Walmart, Ssense and others, it's all about AI

Generative AI is the biggest trend in retail right now. That was the key message at Retail’s Big Show from the National Retail Federation.

How AI Becomes a Christmas Elf Helping Retail Giants During the Holiday Season

Artificial intelligence (AI) is quietly helping retail giants during the holiday season. Artificial intelligence (AI) is quietly making its mark in the bustling world of holiday retail, influencing an estimated $194 billion in global online spending during the November and December holiday season, according to SalesforceCRM's tracking of shopping trends.

AI Boosts Christmas Sales

The sudden rise of generative AI and the use of ChatGPT have inspired more retailers and holiday shoppers to experiment with technology this .