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and dreams. and its so real, it feels like her. and she just gives me a hug. why did it have to happen to our family? >> why did it have to happen to michelle? why that they? >> a young nursing student disappears. she was still dressed in my hospital scrubs. something drew her out to her car. >> the cousin she grew up with. the brother she raised. desperate to find her. >> they were able to do what a lot of other families have never been able to do. >> text messages, security monitors,...

It it was to prepare viable search locations for search teams. >> but, the area was vast. much of it rugged, rural. the search for michelle would be tough, labor intensive work. just the sort of thing marc klaass organization you want to do. >> when we saw this emotion it when we knew, wow, this guy in this foundation has really got it together. we wouldve never thought of that on our own. >> klaas even flows his directives of search operations who was one of the first people to look for poly. >...

To identify who killed her. >> during the memorial day weekend in 2011, when detective -- heard the name about someone whose name was michelle le, was this a break in his case? >> this is almost the same, named the same circumstances, it was bizarre. >> micheles family, also hearing about phuong le. when they met with detectives for the first time, 48 hours after micheles disappearance, they asked the dreadful question. could michels case be connected to the phuong le murder? >> the community br...

Okay? >> every day, we were hoping today was the day. every day. >> it was obvious, as we talk to michael, the intensity of his devotion. for michelle. the reason for that? he told us a story about their mother. >> my mom was, pretty much, our superhero. she worked the long hours, and she was a kind, loving mother to us. she always told us stories. >> stories about what? >> one that we always loved, it was one called the woman on the moon. it is a vietnamese love story about, how if you look har...