Sales Roll News Today

>> before you franchise, was everything buttoned up? >> i think for us it was very buttoned. it was everyone written down. theres things that as you do the business for a few years you might assume its known so i think youre kind of fine-tuning -- >> write everything down. >> youre fine-tuning to make sure everything is written down. thats critical. >> whats the biggest mistake that people make in getting franchisees. >> theyre anxious to grow the brand and might not have the standards that they...