Salesforce Knowledge News Today

AI has the potential to give a welcome boost to the value of enterprise search, but knowledge management vendor Guru believes humans need to be in the loop.

Ahead of its 10th birthday in October, the Center City software company announced this week that its Answers tool would be available in public beta.

Since you’re here… please find somewhere comfortable to sit and read my story about the journey the Supporter Revenue team has undergone since I joined them as an Engineering Manager back in January 2016.

/PRNewswire/ -- Ada, on a mission to help the worlds most innovative brands automate their most valuable interactions, today announced its inclusion within...

/PRNewswire/ -- Ada, the Automated Brand Interaction (ABI) company that bridges the gap between brands and the people they care about, today will be hosting...

/PRNewswire/ -- Ada, the Automated Brand Interaction (ABI) company that bridges the gap between brands and the people they care about, today will be hosting...

CSO offers the latest information and best practices on business continuity and data protection, best practices for prevention of social engineering scams, malware and breaches, and tips and advice abut security careers and leadership.

Network news, trend analysis, product testing and the industry’s most important blogs, all collected at the most popular network watering hole on the Internet | Network World

Don’t know where to start with customer self-service? These six steps lay out the winning plan.

Computerworld covers a range of technology topics, with a focus on these core areas of IT: Windows, Mobile, Apple/enterprise, Office and productivity suites, collaboration, web browsers and blockchain, as well as relevant information about companies such as Microsoft, Apple and Google.