Sally Allington News Today

The event featured discussions on sustainability in a retail context

The webinar will take place on 16 January and the discussion panel on 1 February

Sally Allington tweeted: “Some practical customer experience advice for Heathrow Airport, British Airways after chaos this am with baggage belt down and excessive queues. “In a service recovery situation, it is ok to use the PA system. While this is not the T5 way, customers need clear consistent info.” A British Airways spokesperson told The […]

Sally Allington tweeted: “Some practical customer experience advice for Heathrow Airport, British Airways after chaos this am with baggage belt down and excessive queues. “In a service recovery situation, it is ok to use the PA system. While this is not the T5 way, customers need clear consistent info.” A British Airways spokesperson told The […]

Ethos Farm introduces MyClearMask The new enterprise was launched with the potential to “revolutionise” customer experiences in the ‘new normal’ Ethos Farm has launched MyClearMask, a totally transparent face covering that enables the wearer to communicate with facial expressions. The masks are reusable for up to one year and require sanitising after each use, making them a sustainable product. They are 100% recyclable and 9p from each sale goes to the Ashantree reforestation programme...