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ServiceNow Innovates Field Service Management To Drive Exceptional Experiences
SANTA CLARA, CALIF. (BUSINESS WIRE)
ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its customers, partners, and developer community. The updates provide modern, digital workflows to deliver better overall customer experiences and manage the increasing complexities of field service work while helping ensure the safety of both technicians and customers.
ServiceNow Field Service Management (Photo: Business Wire)
The COVID-19 pandemic sparked new levels of ingenuity and innovation in field service, and investment in field service technology is expected to continue to rise. The annual market for field service management software, valued currently at about $3 billion, is projected to more than double by 2027.