ServiceNow Innovates Field Service Management To Drive Exceptional Experiences
SANTA CLARA, CALIF. (BUSINESS WIRE)
ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its customers, partners, and developer community. The updates provide modern, digital workflows to deliver better overall customer experiences and manage the increasing complexities of field service work while helping ensure the safety of both technicians and customers.
ServiceNow Field Service Management (Photo: Business Wire)
The COVID-19 pandemic sparked new levels of ingenuity and innovation in field service, and investment in field service technology is expected to continue to rise. The annual market for field service management software, valued currently at about $3 billion, is projected to more than double by 2027.
Getty Images
Today’s businesses are caught between the rock of maintaining collaboration and productivity, and the hard place of moving from a static to a hybrid office. In the midst of an ongoing global pandemic, these organisations need to formulate a strategy for the future, where the “new” normal is likely to be the “established” normal.
It was these quandaries that inspired Xerox to initiate the Make NOW Work programme. The scheme empowers organisations everywhere to challenge old norms and work differently, to not only survive but thrive – harnessing data, automating workflows, personalising at scale, and creating flexible workforces.