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April 9, 2013
>> reporter: many passengers arent happy, even downright grumpy. the 20% surge in complaints. >> little more like buses. >> theyre making money at the expenses of the wishes of the traveling public. >> reporter: that has included cutting capacity, which means fuller planes, 83% full. the highest level in more than 65 years. >> cram us in. get us there. and move along. >> reporter: and airlines are figuring out ways to put even more seats on board including making the already small bathrooms even...
April 9, 2013
That 20% surge in complaints. >> little more like buses. >> theyre making money at the expenses of the wishes of the traveling public. >> reporter: that has included cutting capacity, which means fuller planes, 83% full. the highest level in more than 65 years. >> cram us in. get us there. and move along. >> reporter: and airlines are figuring out ways to put even more seats on board including making the already small bathrooms even smaller. delta says it can fit four more seats, which was humor...