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The good comes the not so good. >> its super busy. >> reporter: at this animal hospital in chicago, hours were already reduced because of covid. now with a 30% increase in visits, theyre trying to keep up. >> we are seeing massive uptick in appointments. its been a great opportunity for us at this hospital in terms of just shifting, how do we see more patients, getting creative with having curbside drop-offs, having people wait outside with their pets. >> reporter: a crisis of care playing out a...