that you want to keep in the family. .or passing down the family business. .or giving back to the places that inspire you. no matter your purpose, at pnc private bank, we will work with you every step of the way to help you achieve it. so let us focus on the how. just tell us - what s your why? to me. president biden is hosting brazil s president lula at the white house today. they will talk about climate change and protecting the amazon. and southwest airlines says a scheduling system that failed
of the meltdown. why didn t you do anything about it? we were addressing part of those issues, obviously was unsuccessful but with regard to the crew scheduling we had invested in those areas. well, again, because you did not listen to those warnings, catastrophic conditions were created for passengers by the hundreds of thousands all across the country. that gives you a sense of the pointed questions southwest is getting today. they say they have reimbursed the airline more than 273,000 customers at this point with less than 11,000 to go so they are making progress there. abby. is there anything being done to make sure this doesn t happen to people again? reporter: look, that s been one of the big questions being asked by lawmakers today and southwest is vowing to do better. they say they have a software update to their scheduling system. what i was talking about before that really failed them in december, it s going to be going
scheduling, we hadn t invested in those areas. well, again, because you did not listen to those warnings catastrophic conditions were created for passengers by the hundreds of thousands all across our country. reporter: the airline vowing to do better with a software update to their scheduling system going live tomorrow. they ll upgrade their winter resiliency and are working on a top boto bottom fix. undoubtlid it will be in the millions and millions of dollars but it won t be till march we ll have finished the assessment of how much and where. reporter: the airline canceled more than 16,000 flights, stranding more than 2 million passengers over ten days in december. most could not reach customer service for help. so you won t guarantee that in a canceled flight, especially in an instance like that, that anybody will be able to reach a live person at southwest? that s what you re telling me? senator, on a day like today or analogous today, yes, we will be be be able. in an
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