Scott Broetzmann News Today

rage against the machine. >> i need a little more information from you. >> jericka: frustrations with customer service at an all-time high. >> i yell at the phone because i want a representative. ♪ ♪ >> pope francis is leading holy week ceremonies in italy on this good friday. >> he was originally scheduled to lead the stations of the cross procession but the vatican announced the pope will miss the ceremony. ♪ ♪ >> jericka: and "on the road" with an unlikely leader of a chess ...

♪ ♪ rage against the machine. >> i need a little more information from you. >> frustrations with customer service at an all-time high. >> i yell at the phone because i want a representative. >> pope francis leading holy week ceremonies in italy on this good friday. >> originally scheduled to lead the stations of the cross possession but the vatican announced the pope will miss the ceremony. >> on the road with an unlikely leader of a chess club. >> his name is mr. bishop which is p...

All right. I get it. You’re angry and want revenge against the company that did you wrong.

What could fix it? | Business

A new survey found that the biggest frustration among customers was having to sit through long prompts before being able to talk to a real person.

Year. according to the latest national customer rage survey. its more than doubled since 1976. the number one frustration, having to sit through long prompts just to talk to a human being. >> people are having difficulty having what i would describe as unauthentic interaction. >> reporter: scott broetzmann spearheaded the survey. he blames much of the problem companies and products were relying more on automation and technology. customer service is growing thinner. >> 8% of the people said one o...

By Stacy M. Brown | NNPA Newswire - According to a new study, second-rate customer service efforts have led to more consumer rage than ever, and patrons have become more belligerent when complaining.

Social media, one consumer said, “is one of the few places where a consumer against those big brands can have some impact.”

Many people are so angered by poor customer service they are seeking revenge.

Many people are so angered by poor customer service they are seeking revenge.