Page 70 - Service Cloud News Today

Singapore Airlines to move to new customer case system to raise service standards Toggle share menu Advertisement Singapore Airlines to move to new customer case system to raise service standards A Singapore Airlines Airbus A330-300 plane takes off behind one of the airlines Boeing 787-10 Dreamliners at Changi Airport on Mar 28, 2018. (File photo: Reuters/Edgar Su) 06 Apr 2021 12:50PM) Share this content Bookmark SINGAPORE: Singapore Airlines (SIA) is taking st...

Mar 12, 2021 Customer expectations are growing amid the transition to all-digital experiences. And employees – who are already stretched thin – are feeling more pressure to meet demand. In response, many business leaders are turning to AI and workflow automation. These are among the findings from the Trends in Workflow Automation report released by Salesforce, featuring insights from participants in 25 countries, including South Africa. The report highlights four key findings shaping the em...

Dazeworks, a Platinum Salesforce Partner Joins iLink Digital through a Majority Stake Acquisition Share Article BOTHELL, Wash. (PRWEB) March 11, 2021 Global consulting company iLink Digital has announced their acquisition of a majority stake in Platinum Salesforce Consulting Partner Dazeworks. Since their inception in 2015, Dazeworks has been working to empower organizations with the right strategy, solutions and talent through th...

New report shows huge rise in AI, automation DUBAI, 25 days ago A global survey analysis of more than 25,000 consumers, business buyers and professionals finds that customer expectations are growing amid the transition to all-digital experiences. And employees – who are already stretched thin – are feeling more pressure to meet demand. In response, many business leaders are turning to AI and workflow automation.   Data from the Trends in Workflow Automation report calls out four key fi...

Press release content from Business Wire. The AP news staff was not involved in its creation. Rootstock Software Partners with XITRICON to Deliver Rootstock Cloud ERP to the Middle East March 10, 2021 GMT SAN RAMON, Calif.--(BUSINESS WIRE)--Mar 10, 2021-- Rootstock Software, a leading provider of cloud Enterprise Resource Planning (ERP) solutions built on the Salesforce platform, today announced a partnership with XITRICON, a Dubai-headquartered company that specializes in planning, configurati...

Kent County Council Switches to Rimini Street Support for its Oracle Applications and Database Software Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Kent County Council, the largest County Council in England, is switching support for its Oracle E-Business Suite 12.1 application and Oracle Database software to Rimini S...

Business packs May was a game-changing opportunity for Salesforce, which wanted to do things differently with its Commerce Cloud. The company unveiled four quick-start pandemic business packs, a move that saw it develop some outstanding buying experiences across most of its channels. The company also launched a new Service Cloud workforce planning tool, which would streamline matters and activities in the various contact centers. It is a new dawn for most contact centers having many remote work...

TiG Acquires ThirdSpace British tech company TiG Data Intelligence has successfully completed the acquisition of identity and security company ThirdSpace.  ThirdSpace began life in 2002 as Oxford Computer Group UK. The companys first ever client, University West of England, is still working with them today. Operating as a specialist arm of TiG, ThirdSpace will retain its independent capability and expertise and its current management structure.  “We are de...

Kent County Council Switches to Rimini Street Support for its Oracle Applications and Database Software Friday, March 5, 2021 10:10AM IST (4:40AM GMT)   London, United Kingdom & Las Vegas, United States:   Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Kent C...

(2) Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Kent County Council, the largest County Council in England, is switching support for its Oracle E-Business Suite 12.1 application and Oracle Database software to Rimini Street. This press release features multimedia. View the full release here: https://www.businessw...