Service Excellence Programme News Today

Public sector entities are to be assessed by mystery shoppers as part of government’s Service Excellence Programmme. A mystery shopper is a person who poses as a real customer while evaluating the customer service provided by a company or...

Public sector entities have demonstrated “enormous improvement” in the use of various technologies to improve service delivery. Changes to the Auditor General’s Department and the Ministry of Justice’s Website, which caters to the visually impaired...

THE Government has developed several mechanisms to monitor and evaluate ministries, departments and agencies (MDAs), as part of its Service Excellence Programme. The programme aims to improve ser...

THE Cabinet Office and the Ministry of Industry, Investment and Commerce (MIIC) are working to formalise a framework to improve service delivery across all agencies of the Government. This collab...

DUBAI, 12th July, 2023 (WAM) -- Dubai Chambers is taking a big step towards ensuring that businesses in the emirate provide excellent customer service. The Service Excellence Programme (SEP) will evaluate the quality of customer experience delivered by private sector companies through mystery shopper reports. The initiative marks another significant milestone that advances the chambers’ role in supporting Dubai’s drive to achieve excellence in customer service and ensure the implemen...

Dubai Chambers has launched the Service Excellence Programme to promote an exceptional customer service culture, encouraging best practices within the private sector, and elevating customer service performance.

Dubai Chambers has launched the Service Excellence Programme to

On an average week, over 50,000 travellers connect to their destination of choice on codeshare or interline flights operated by Emirates’ many partners. The airline’s numerous partnerships developed over the years have helped fuel its growth, enabled fric

Dubai Health Authority endorses American Hospital Dubai (AHD) as a training site for its national internship programme for medical interns. AHD is among the first few private hospitals to get a training licence from DHA to provide internships to medical doctors. The licence approves the hospital to offer clinical training services, supporting new healthcare talents to develop their education and obtain practical field experience to work in the medical sector. In its first batch of interns, eig...

Building on the learning experience of its ‘Qatar Host’ programme, Qatar Tourism is offering complimentary in-person Service Excellence training courses to