Services Ombud News Today

Local online shopping retailers are enraged over multinational e-commerce disruptors Shein and Temu, accusing them of anti-competitive practices, which they both deny.

Thousands of US women say hair relaxers have put them at higher risk of uterine cancer. In South Africa some products were previously found to be ‘like drain cleaner’.

The eGadgets website offers electronics at ridiculously low prices, but consumers who got their fingers burnt say it doesn’t deliver and doesn’t refund.

The Consumer Tribunal recently imposed an administrative penalty of R1 million on Vodacom for contraventions of the Consumer Protection Act.

How do you know who you really buy from when you shop online and who is responsible to resolve your complaint?

The ombud got R12.9 million back for consumers who were treated unfairly by businesses, handling more than 10 000 complaints in the process.

The ombud’s office released its annual report for the 2022/23 financial year this week.

Online shopping again generated the most complaints received at the ombud’s office during the past financial year.

Too many insurance claims can saddle you with what the industry terms a “poor claims ratio”, which could see them cancelling your policy.

Will changing a plug void a warranty? Consumer journalist Wendy Knowler has this update....