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How Maruti s customer service impressed me at the most inopportune time

BHPian Kaumad recently shared this with other enthusiasts.I needed to drop a friend at the BLR airport late in the evening 2 days ago and we decided to stay at a hotel near the airport after dropping him off.

From yarn-making and auto dealerships to retail franchisees: How Seva Group hit Rs 800 Cr turnover

Share on Making the right moves in business spells the difference between success and failure. Sanjeev Bafna knows that well. A manufacturer and supplier of yarn in the 1980s, Sanjeev decided to exit the sector soon. “He realised manufacturing is a capital-intensive and capital-centric business,” says Sanjeev’s son, Aditya Bafna. Instead, Sanjeev decided to take up dealerships of established automakers such as Maruti Suzuki and Honda. That’s how the Nashik-based Seva Group came into existence in 1987. At present, the group has three units: Seva Automotive for Maruti Suzuki cars, Rushabh Honda for two-wheeler Honda vehicles, and Element Retail, a franchisee for top fitness and technology brands

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