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Shoot no have happ should not have happened. >> and can you explain, is it as simple as pressing a button or is it going through -- >> there is a check list that is in place. so that should have been followed. and im going to find out why it wasnt or what happened. again, let me assure you that i will look through this, investigate, and this will not happen again. >> was this a failure to plan in the first place before the program ever went into place, not to have a better safeguard? >> no, i th...