Chatbots and hotlines: How best to register a complaint
Everyone who has had a problem with an online purchase knows how difficult it can be to get hold of customer services. Before reaching an employee, you often have to endure hours on helplines or click through an endless stream of forms. Here are some tips on how best to contact a company to register a complaint.
Carola Elbrecht Simone Vintz Stiftung Warentest Federation Of German Consumer Organisations German Consumer
Source: thestar.com.my