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Complaint. ky silva was a friend. >> he was a nice kid. he had a great smile. of course, he was new in town, so shy and quiet. >> reporter: he says when chism didnt show up for soccer practice and a team dinner, he knew something was wrong but not this wrong. >> thats what gets to us. he didnt demonstrate any signs, any signs of aggression, any signs towards any teachers. >> reporter: ritzers family and friends continue searching for answers. >> shes a good person. it doesnt make sense to we why...