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Next year federal agencies will likely drive to implement telework at scale for the long term.

New survey points the way to strategic steps for 2021 istock I’m enthusiastic about the science of finding “next best steps.” As a consumer, that includes applauding companies that aspire to deliver recommendations as consistently on-point as Spotify or Netflix.  As a strategist, I’m a fan of the pioneering work of Dr. Nicole Forsgren on data-driven recommendations for progress toward DevOps excellence that she led at DevOps Research and Assessment (“DORA,” now part ...