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Down. but you know what? its not always easy to see our own bias as a human being. what causes us not to treat others with respect, dignity or to not include them? >> as you can see that was common, but joining us now is kevin johnson the president and ceo of starbucks. thank you for coming on. good evening to you. it was a big day. >> it was a big day. we closed over 8,000 stores and had all of our partners attend this anti-bias training weve been working on for the last there is a lot of mater...