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3 Service Technology Implementation Challenges And How To Overcome Them By Ivan Moore, Jolt Consulting An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation. When the people side of a technology change is ignored or mismanag...