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November 2, 2021
This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences.
May 27, 2021
Kanagawa Socal Sake Tasting Happy Hour Posted On Frank Kawase greets guests at the virtual Kanagawa SoCal happy hour sake tasting event. “Hello, Saketonians” — a rousing welcome by President Frank Kawase to the “Sake Tasting Happy Hour“ on May 1. Three generations tasting and socializing: Jennifer (Yonsei), Alexandra (Gosei), Joan (Sansei). — daughter, granddaughter, mother. Paul Abe’s idea of combining a sake tasting with a happy hour virtually was executed by the “NextGens...