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How Real-Time Interaction Guidance is Adding Value to the Contact Center

No Jitter Roll: Collaboration Device, UCC Platform, CX AI Updates

Image: Chaay tee - stock.adobe.com This week we share announcements around desktop and room-based collaboration devices; UCC, contact center, and videoconferencing platform updates; and an acquisition.   Avaya Upgrades Device Portfolio Avaya this week unveiled a redesign for its Vantage K155 desktop collaboration device, as well as a conference phone and huddle room cameras. Details are as follow:   Vantage K155 – With an eye on work-from-home employees, Avaya has redesigned this device with a horizontal touchscreen and physical keypad to complement its use with the company’s Spaces workstream collaboration platform. In addition, the device features a high-definition (HD) camera, wideband audio, a wireless connection, and a new capability that allows for content, meeting participants, or both to shift to a larger screen based on meeting dynamics, Avaya said. As is new for two out of three Vantage devices (K155 and K175), the K155 offers an integration with Amazon Alexa, f

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