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Top Tips to Maximize Conversions from Live Chat December 15, 2020 Live chat is one of the most important features on a website for directly connecting with your customers during the shopping journey. However, the experience can vary dramatically from a wow to frustration, and everything in between. If you want to be in the former camp – and who wouldn’t? – here are my top tips for creating best-of-breed live chat experiences to maximize conversions, average order value and customer satisf...