When Your Company Becomes a Verb | By Shep Hyken
In our customer service training workshops, we have an exercise that introduces a concept called The Five Levels of Service. The levels advance from Unacceptable to Basic to Good to World Class to Trademark. Any company should be happy with World Class, which is when the company is consistently and predictably delivering a level of service that gets customers to come back. Very few companies can get to Trademark levels of service. This happens when a company or brand is referred to in a way that...
John Dijulius Levels Of Service Trademark Level Of Service Charlotte Police Department Five Levels World Class
Source: hospitalitynet.org