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Is not giving them the answers they are asking for. >> we cannot believe lufthansa anymore. at first they said they didnt know anything. now it comes out they did know. >> the ceo is responsible for his crews. he has to tell the truth. >> reporter: tonight the families are saying they dont trust lufthansa. they dont trust the ceo and they blame the airlines inaction for what they are calling one of the darkest days in their citys history. erin. >> thank you so much. miles, you just saw the ceo o...