Dealing With Angry Customers: Be Sincere When You Apologize | By Shep Hyken – Hospitality Net
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint. I briefly covered this in a recent article (The Five Best Things to Say to an Angry or Upset Customer), but I want to dive into the “I’m sorry” comment a little deeper.
Source: hospitalitynet.org