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PHOTO: Oleg Laptev Done right, conversational AI can boost customer experience. But as with all things, the key is doing it right. Because the costs of doing conversational AI wrong can be greater than never using it in the first place. We asked experts for their advice on how to design effective conversational AI. Start With Natural Language Processing "Effective conversational AI starts with natural language processing and the magic of cognitive resources (primarily pattern recognition and a...