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Form for everything and thats part of of the problem. recently, i talked with the v. a. and i had a letter i submitted to them on a case in the last week of november. it was finally processed and brought into the record last wednesday. its unbelievable. the time it takes to get things processed. the entire system seems to be pointing towards the methodology rather than results. >> if youre an ailing veteran and you show up at a v.a. hospital, do you have to show i.d.? do you have to go through p...

To talk. [ laughter ] i will wonder what you are all are doing because i know that because of your efforts day after day we are making a real difference. but i leave this department confident, confident about the direction we have set, confident that the process of the tdr for the first time has enabled to us ask hard questions about what we do, how we do it and whether we can do it even better. state and a.i. d. have to be learning organizations. we owe to ourselves. we owe it to the president....