Page 12 - Virtual Agent News Today

/PRNewswire/ -- The "Impact of COVID-19 on Healthcare Contact Centers" report has been added to ResearchAndMarkets.coms offering. The healthcare industry was...

/PRNewswire/ -- The "Impact of COVID-19 on Healthcare Contact Centers" report has been added to ResearchAndMarkets.coms offering. The healthcare industry was...

Dublin, Nov. 26, 2021 (GLOBE NEWSWIRE) -- The "Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP...

The global COVID-19 pandemic has altered the way the world lives and works and has forever changed the way customers and employees view communication and engagement. Since the start of the pandemic, digital adoption and usage rates have soared as consumers increasingly shopped, engaged and socialised online from the relative safety of their homes. Two […]

Microsoft Teams security improvements, new functionality with Microsoft’s mixed reality platform Mesh and new features to improve virtual even...

Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale. Five9, Inc. (NASDAQ: FIVN), a leading provider of the

As part of a broader "big investment in IT".

Tokio Marine Life Insurance (Thailand) PCL. (TMLTH) on September 30, 2021, announced its partnership with AmiVoice Thai (AmiVoice), a subsidiary of Advanced Media of Japan with extensive experience in speech recognition and AI technology.

Tokio Marine Life Insurance (Thailand) PCL. ("TMLTH") announced their partnership with AmiVoice Thai

Chatbots are getting better at helping customers with specific inquiries, leaving agents free to deal with more complex requests, writes Duncan Jeffries