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March 13, 2023
03/13/23 Field Technologies Online Newsletter
November 21, 2022
11/21/22 Field Technologies Online Newsletter
April 13, 2022
Salesforce Services and Marketing Cloud now use AI-powered conversational intelligence and Customer Data Platform, among other enhancements.
April 8, 2022
The customer of today is more demanding when it comes to personalized marketing and service needs.
April 8, 2022
ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.
April 7, 2022
All the latest martech and adtech news from Salesforce, Cyara, Braze, Validity, Permutive, Neustar, GupShup, Databricks and Smart.ly
April 6, 2022
Salesforce launched a series of AI- and automation-powered updates to its sales, marketing, and field service tools during an event in April 2022.
October 28, 2021
Salesforce announces new Field Service capabilities including better scheduling, remote virtual assistance, customizable mobile apps and contract integration
October 25, 2021
Even at the height of the pandemic when shelter in place was in effect and in-person interactions were at an absolute minimum, 70% of...
April 29, 2021
Salesforce Focusing on Customer Service from Anywhere As the nation begins to re-open and adjust to post pandemic realities, business leaders are realizing that many of the digital technologies implemented over the last year will likely remain permanent aspects of work culture. This fact may require additional changes to be made for the entire workforce, such as allowing employees to have flexible schedules and work from home more, or for retailers offering some of the same digital options cons...