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March 18, 2022
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
March 4, 2022
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
February 23, 2022
After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
February 14, 2022
In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
October 12, 2021
People readily accept new technologies, imperfect as they may be, as long as the tech delivers some incremental value to them. So why the aversion to chatbots?
March 10, 2018
They have made it easy. they attach to my address book. i want this flower, it gets there on an app. the service is actually no different than what i was using before. but the process of getting that service is much easier. >> thats the secret to the modern technology. if you think about that example, a lot of the companies do is they use data, the future of the internet is about future and machine learning. they send you offers before its your birthday or you get flowers for the special loved o...
March 4, 2018
Book. i want this flower and it gets there on the app. the service is actually no different than what i was using before, but the process of getting that service is much easier. >> and thats the secret to the modern technology. if you think about that example, what a lot of the companies do is use data. the future of the internet is about data and machine learning and think about the idea that the company has all your information and send you offers right before they know its your birthday or yo...