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February 20, 2024
The majority of UK customers don’t even realise they are vulnerable, states NICE – the leading global AI customer service technology provider – in its new
February 6, 2024
Virgin Money UK plc (LON:VMUK) has released its Q1 2024 trading update, showing positive results in line with their guidance and strong business momentum. They have experienced targeted growth in customer lending and stable margins, with improving sentiment in the mortgage market.
October 21, 2023
Put the jump on those high electricity bills with this guide to killing the kilowatts
August 30, 2023
30th August 2023 Metro Bank has created dedicated online hubs both to support brokers who may be working with a vulnerable client, and customers going through a period of...
April 6, 2023
Organisations in Bury have been rewarded for their outstanding work within the energy industry. Three firms based in the borough scooped top prizes…
March 22, 2023
In May 2022, the FCA reported 47% of UK adults showed one or more characteristics of vulnerability, up from 46% in February 2020, which equates to an increase
June 29, 2022
The FCA has published a portfolio letter on its supervisory strategy that it has sent to Mainstream Consumer Credit Lenders (MCCLs). This follows on from its previous review of the MCCL...
April 3, 2022
Concerns have been raised that the exits of Ulster Bank and KBC Bank could be “the perfect storm” for the remaining banks. Over one million customers will have to choose a new provider and switch over their current accounts. But the Financial Services Union believes significant customer service issues are likely to arise, Ian Curran reports.
June 4, 2021
Investegate announcements from Elec North West Ltd, Annual Financial Report
May 4, 2021
Challenging Transition Ahead for Lenders as HMT Breathing Space and Payment-Holiday Conclusions Near LONDON, May 4, 2021 /PRNewswire/ -- Collections Departments faced unprecedented challenges throughout the COVID-19 pandemic, from embracing remote working to managing significant payment holiday volumes. And now, they must take action on HMT Breathing Space while transitioning from payment holidays. Auriemma Groups Collections and Recoveries Roundtable has been discussing these events and their ...