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LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence

March 13, 2024

New partnership infuses conversational context from voice channel into digital conversations NEW YORK, March 13, 2024 /PRNewswire/ -- LivePerson , the enterprise leader in digital customer...

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Source: marketscreener.com

People: MSB Solicitors; Avison Young; H&H Group; Kings Chambers; Infinity; Petal & Co

February 8, 2024

North West law firm MSB Solicitors has expanded and bolstered its Family Law team with the appointment of Rachael Banks, who joins as a Barrister. With a

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Source: thebusinessdesk.com

Poor call centre experiences could cost businesses up to 84% of returning customers

November 8, 2022

Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. London, UK – 8th November 2022 –Infinity, the global call int...

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Source: realwire.com

Rising anxiety amongst homebuyers as banks fail to meet customer call needs

November 7, 2022

London, 7 November 2022 - Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen a significant spike in calls to financial service institution using its platform in relation to UK interest rates soaring...

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