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Hearing from the v.a., we got this. really, for a decade now weve been hearing its all under control. >> we need to bring that backlog of claims down. >> the v.a. has made significant improvements to the claims decision making process, but clearly more must be done. >> we will improve the timeliness and accuracy of claims processing. >> weimplementing a robust pla. >> we have a fix for this, and well end the bag log in 2015. >> last remark from the current secretary of veterans affairs, eric shi...