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Assistance as well. >> jonathan, take us back to the massachusetts experience when they initiated the experience there, and what was the website usage? how much of a factor was that in getting it started? >> it wasnt as big an issue. its like the congresswoman was mentioning. we had a lot of use of navigator-like entities to help especially low income people to find their insurance options. a lot more use of the phone. whats more important is we really just werent as focused on it in the early d...

Types of informational assistance as well. >> jonathan, take us back to the massachusetts experience when they initiated the experience there, and what was the website usage? how much of a factor was that in getting it started? >> it wasnt as big an issue. its like the congresswoman was mentioning. we had a lot of use of navigator-like entities to help especially low income people to find their insurance options. a lot more use of the phone. whats more important is we really just werent as focus...