white pages will have to ask for it this type of opt-in has reduced production by 97%. it could leaf many people without access to information. we couldn t make public policy on the basis of an assumption that every consumer has fast broad band access and a working computer. that s simply not the case. critics also point out calling 411 costs nearly 2 bucks per call. they suggest encouraging people to opt out of getting the director by canceling their delivery. environmental groups say that won t reduce demand enough that the opt in approach is the better way to go. some are wondering if the yellow pages could be next. that s a very different story, paid for by the businesses inside the yellow pages generate $14 billion in ad revenue every year. shepard, those aren t going anywhere any time soon. shepard: i will say. claudia cowan in our san francisco newsroom this afternoon. claudia, thank you. a coast guard crew catching on video a massive eruption of sea