A new capability offers B2B sales people more information about prospects and their connections - now rolling out as part of the Salesforce investment banking cloud
Read later
Audio version
Summary:
Each quarter the Oracle CX team brings out new CX functionality - and I come up with something new to argue with them about. This time, we delve into AI advancements in churn risk and subscription management. But is this just an efficiency play? Let s debate.
(Oracle s Nate Skinner talks SaaS churn and AI)
With Oracle s May 2021 updates, we ve got a slew of new functionality to consider, from in-game 3D advertising to subscription management.
But my question is always behind the curtain:
Why does this matter to customers? And: what trends are driving this functionality?
How Wacker Chemie is using data to transform a traditional chemical company into a digital one
Read later
Audio version
Summary:
“You can t digitalise a chemical product but you can provide services around the production of that product that makes you more sustainable, efficient and more intelligent,” says the Wacker Chemie’s CIO
(Image sourced via Wacker Chemie )
Founded in 1914, Munich-based Wacker Chemie AG is a €5 billion chemicals firm with operations around the world that provides specialty chemical products for many applications and everyday items, from cosmetics to solar cells to paint colours. Its portfolio includes more than 3,200 products, including numerous silicone products and polymeric binders. Though publicly listed, the company is still majority-owned by the Wacker family, and is classed in German company terms as a mid-size corporation, though at the upper end of that.