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Good morning I am new to the forum and was wondering if I could ask for some advice.
I run a business that imports good from Australia. Up until now I have just accepted that the duty calculated was correct and to be honest didn t really have time to quibble it. I have now though sat down and tried to understand it better and can see that the figures HMRC are using don t seem to tally with mine. Sometimes a bit more sometimes a bit less.
The reason I have come on here is to ask for advice on where to go to speak to someone who will be able to run through what the tariffs and charges should definitively be. My supplier sends everything via their national postal services that is the cheapest, so it lands with ParcelForce this end. They are really not very helpful and keep referring me to HMRC. HMRC keep referring me to ParcelForce. I think what I am looking for is someone who can tell me you should be using this code which will incur X% of tariff and this is how you calculat