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Illinois American Water customers urged to report emergencies

Illinois American Water customers urged to report emergencies
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Residents can report water emergencies via Illinois American Water

IAWC Customer Assistance in Jerseyville | Alton Daily News

IL American Water urges customers to prepare for extreme cold

Canton Daily Ledger BELLEVILLE With extremely cold temperatures expected in the coming days, Illinois American Water is reminding homeowners to take steps to prevent frozen pipes. These tips can also help protect the local water team as they perform critical work for reliable, safe water service. Customers should: •Allow a small trickle of water to run overnight to keep pipes from freezing. Customers should consider collecting the water for later use such as watering indoor plants and more. The cost of a short-term trickle is much less costly than a repair to a burst pipe. •Open cabinet doors to expose pipes. Opening cabinet doors exposes pipes to warmer room temperatures. Vice President of Operations Elizabeth Matthews said, “These two tips are most important. Not only do they help residents keep their home plumbing safe, but they also support our team in the field. Many times, when pipes freeze, customers will assume there is an issue with their water service and call our

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