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Aragon Research Announces Special Report: Hot Vendors Part I for 2021 Share Article Aragon Research Announces Special Report: Hot Vendors Part I for 2021 In the modern ICC, the customer experience is everything. Palo Alto, Calif. (PRWEB) June 02, 2021 In its first Hot Vendors report of the year, Aragon Research Inc. identifies emerging vendors in three markets: AI for Contact Center, Conversational AI, and Sales Enablement. AI for Contact Center Contact centers need AI tools like virtual agents and voice and data analytics to become intelligent and remain competitive. AI for the intelligent contact center (ICC) involves the use of virtual agents for the optimization and automation of core contact center business processes.

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