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Verint Expands Customer Engagement Market Leadership in Asia Pacific Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company
„¢, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year. In terms of market leadership, Frost & Sullivans report entitled,
Asia Pacific Contact Center Applications Market , cites Verint as the leading vendor in APAC QM Systems at 37.1%, APAC WFM Systems at 26.4% and APAC Analytics Systems at 38.8%. The report also credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact center technologies. Verint was recognized as leading the WFM, QM and Analytics segments across the region, as well as being
Verint Expands Customer Engagement Market Leadership in Asia Pacific
on January 07 2021 12:30 AM
Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year
SYDNEY & MELVILLE, N.Y. (BUSINESS WIRE) Verint
™, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year.
Leading Organizations Honored by Frost & Sullivan in the Final 2020 Asia-Pacific Best Practices Virtual Awards Ceremony
new trends across Asia-Pacific
SINGAPORE, Dec. 17, 2020 /PRNewswire/ At its 5
th virtual awards ceremony of the year, Frost & Sullivan presented a total of 17 awards to Asia-Pacific s leading organizations for elevating performance benchmarks and for their outstanding industry achievements, marking the annual event s final virtual awards ceremony for the year. After 18 years of celebrating top companies in the region, the back-to-back finale event this week saw a total of 36 awards given out to 28 recipients from all over the world.
Sapan Agarwal, Senior Vice President, Asia-Pacific, at Frost & Sullivan explained that these awards aim to bring out the best of the best from among thousands of participants in hundreds of market segments across Asia-Pacific. Congratulating the 2020 winners and recognizing their best-in-class performance in his welcome speech, Sap
Frost & Sullivan Honors Asia-Pacific s Leading Organizations in the 4th Virtual Ceremony for the 2020 Asia-Pacific Best Practices Awards
ourteen companies recognized for their exemplary performance and valuable contributions in shaping new trends across Asia-Pacific
SINGAPORE, Dec. 16, 2020 /PRNewswire/ Frost & Sullivan honored Asia-Pacific s leading companies at the 4th Virtual Awards Ceremony of the year today. A total of 19 awards were presented to organizations for elevating performance benchmarks and for their outstanding achievements in the industry. This annual event is now in its 18
th consecutive year, with 2020 marking the first time the ceremony has been broadcasted virtually.
The awards presented were segmented across five major sectors: