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Summary:
The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world.
(© Tero Vesalainen - Shutterstock)
Spring is in full swing, and the world is showing signs of renewal. With every shot in every arm, that virus that we re all weary of talking about, that has taken so much from so many, has less of a chance to further devastate. And the prospect of, as the Atlantic says, a wonderful summer, grows brighter.
There is no going back now, only forward. Locally and collectively, businesses and communities have found ways to adapt to fluctuating restrictions. Over the past year, we ve carefully studied all of it, in particular how businesses and customers have interacted. Regardless of your business size or industry, there are a few ideas that will be foundational to the road ahead.
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South Korean filmmaker Bong Joon Ho said that he has been observing the new wave of Anti-Asian hatred that has taken place in the US. He believes that members from the Hollywood industry can respond by being unafraid, and sharing their experience. He believes that bold stories from them can tackle the issue and bring in change. I m far away in Korea and I have to see everything in the news from an outsider s perspective, but as someone who is a part of mankind, as a person, it s quite fearful to watch the hate crimes against Asian-Americans and the BLM movement. Creating a film takes a lot of time and a lot of money; it s a big unit that can t really respond quickly to issues that are currently happening in society, he stated.