select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen
select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display
Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on which customer has opened the bank account.
enter the new bank account number in the ‘Account No’ field
enter the bank sort code in the ‘Sort Code’ field
select the ‘SOC - Yes’ checkbox
select ‘Yes’ in the ‘Signature’ checkbox
Note: If the customer has not signed the Annual Declaration, you treat it as signed.
enter the date the Annual Declaration was received in the ‘Received Date’ field
select ‘OK’. You will be taken to the ‘Declaration’ screen
select ‘Paper’, ‘Telephone’ or ‘Digital’ as appropriate in the ‘Change Source’ field
select ‘Process’
select the ‘SOC - No’ checkbox
select ‘Yes’ in the ‘Signature’ checkbox
Note: If the customer has not signed the Annual Declaration, you treat it as signed.
enter the date the Annual Declaration was received in the ‘Received Date’ field