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WBGZ Radio 5/31/2021 |
By Ross Pearson - WBGZ Radio
Illinois American Water is boasting about receiving a J.D. Power award for the second year in a row. The 2021 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study ranks customer satisfaction among large water utilities.
J.D. Power says a key finding in their study was the need for water utilities to communicate about annual water quality reports.
IL American Water spokesperson Karen Cotton tells the Big Z communicating with customers is key to the way they do business.
play for Cotton s comments
The annual study surveys at least 400,000 customers across 90 water utility providers. To access American Water s water quality reports, head to the link below.
Customers in Texas Lose Trust in Water Utilities following February Storm Response
A combination of major regional service interruptions, significantly increased water consumption, higher utility bills and a lack of effective communication during the pandemic have resulted in no change year over year in customer satisfaction with residential water utilities, according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study,SM released today. Overall customer satisfaction remains at 737 (on a 1,000-point scale) as usage has increased about 6% nationwide, and this year marks the first time that satisfaction has not improved since the study began in 2016.
“Between the massive weather event in Texas and the overall heightened sense of anxiety among consumers who have been spending more time at home and consuming more water, the past year has put local water utilities to the test,” said Andrew Heath, senior director of utilities intelligence at J.D. Power.
Press release content from Business Wire. The AP news staff was not involved in its creation.
Illinois American Water Urges Customers to Prepare for Extreme Cold
February 2, 2021 GMT
BELLEVILLE, Ill. (BUSINESS WIRE) Feb 2, 2021
With extremely cold temperatures expected in the coming days, Illinois American Water is reminding homeowners to take steps to prevent frozen pipes. These tips can also help protect the local water team as they perform critical work for reliable, safe water service.
Customers should:
Allow a small trickle of water to run overnight to keep pipes from freezing. Customers should consider collecting the water for later use such as watering indoor plants and more. The cost of a short-term trickle is much less costly than a repair to a burst pipe.