Don t trust caller ID on phones, says watchdog
The UK telecoms regulator is warning the public not to trust caller ID on their phones as it tries to help stop people becoming victims of fraud.
Speaking to BBC Radio 4 s Money Box, Huw Saunders, a director at Ofcom, says caller ID should not be used as a means of verifying a caller s identification.
Fraudsters are increasingly changing their caller ID to disguise their identity, known as number spoofing. This problem is global in its scope, says Mr Saunders. It s an unfortunate place to be in, but the same message is being given by our counterparts in the US, Canada, France, Australia and elsewhere.
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by Application (Large Enterprises, Small and Medium-sized Enterprises). The report covers global opportunity analysis and industry forecast from 2021 to 2026. It is published on
The global Contact Center Software market is projected to reach USD 29080 million by 2026, from USD 15960 million in 2019, at a CAGR of 8.8% during the forecast period 2021-2026.
Contact center software provides strategic advantages to businesses in a variety of sectors by automating the outbound and inbound activities and providing a reliable customer engagement platform.
Major factors driving the growth of contact center software market are:
The surge in the use of contact center software among organizations to enhance customer experience through multiple channels, including voice, video, mobile, web, and social media
The broadband internet users in rural areas face discrimination as the internet service providers (ISPs) charge more in rural areas despite a growing demand for broadband internet connectivity.
The operators, however, claim that they pay high transmission cost for providing connectivity outside Dhaka through the Nationwide Telecommunication Transmission Network (NTTN) operators.
For installing a new connection in Dhaka city, the ISPs charge around Tk 2000, but the fee is almost 50 per cent higher in rural areas.
The penetration of broadband internet almost doubled in the last one year amid coronavirus pandemic, according to official data.
Some 5.7 million internet users subscribed to the network of ISP and Public Switched Telephone Network (PSTN) in February 2020, which stood at 9.7 million at the end of February this year.
iTWire Wednesday, 17 March 2021 11:41 8x8 launches Contact Center for Microsoft Teams
Shares Dejan Deklich, Chief Product Officer at 8x8
Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
“Organisations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognise the importance of integrating it with the contact centre to enhance customer experience,” said Dejan Deklich, Chief Product Officer at 8x8.
“8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions. This helps organisations meet their unique business requirements, allowing employee