Take this as just an opinion, but who wouldn't appreciate shorter waits, less crying kids (and let's be real, adults) and less stress at the Secretary of State?
By Steve Carmody | Michigan Radio
• 4 hours ago
Credit Michigan Secretary of State s Office Facebook page. / Facebook
Criticized for a massive backlog at local Secretary of State office branches, Secretary Jocelyn Benson says her department is taking steps to improve service.
Benson implemented an appointment-only system during the COVID-19 pandemic. But the change from a walk-in system has not been well received.
To address some of the concerns, Benson says her staff has come up with ways to work more efficiently to create the additional appointment times.
“Our staff has said ‘you know what, we can take something that takes us 20 minutes and we’ll work extra efficiently to get it done in ten.and find other efficiencies as well so we can essentially cut that appointment time in half and free up another ten minutes to serve someone else,” says Benson.
Democratic lawmakers introduced legislation on Tuesday aimed at addressing the backlog for appointments at Secretary of State offices. "We've never been in
Secretary of State Jocelyn Benson testified Thursday before a legislative committee about long wait times at branch offices and some possible remedies.