MTA Metro-North Railroad passengers can now communicate with the railroad in real time via the popular social media messaging platform WhatsApp.
Like sister agency New York City Transit, which adopted WhatsApp in 2020, Metro-North customer service representatives can receive WhatsApp messages from passengers via between 6 a.m. and 10 p.m. daily and be able to reply in real time. The railroad said it receives about 50,000 messages per year through social media channels.
WhatsApp “complements real-time information and train updates on arrival and departure boards throughout the system, including potential delays and track changes,” Metro-North noted. In November 2020, the railroad “unveiled major new features to the Metro-North TrainTime app, including one that lets customers track in real time the amount of space available on each car of an approaching train, designed to help customers keep appropriate social distance during the COVID-19 pandemic. Riders can also track the