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After a quarter-century of SaaS, the next 25 years belong to XaaS

Read later Audio version Summary: A discussion with Jeff Kaplan and Vinnie Mirchandani last week set me thinking about the history of SaaS and what it tells us about business in the new era of Everything-as-a-Service (XaaS) (Screenshot from YouTube recording) Software-as-a-Service (SaaS) the use of software via the Internet, rather than locally on a standalone computer has come to dominate computing over the past quarter-century, along with Infrastructure-as-a-Service (IaaS) and other siblings. That history holds lessons for the next 25 years, as the digitally connected business model its providers pioneered reaches out beyond computing to touch every industry. Products, services, experiences are all being swept up in the phenomenon of Everything-as-a-Service, or XaaS (pronounced x-aas ). Here s what this means.

Environmentally friendly bottle makers Frugalpac aim to scale with SAP Business ByDesign

Environmentally friendly bottle makers Frugalpac aim to scale with SAP Business ByDesign Read later Audio version Summary: Frugalpac is hoping to disrupt the bottle industry with its paper made bottles, which are more environmentally friendly than glass or plastic. It chose SAP’s ERP system to support its growth. (Image sourced via Frugalpac website) Based in Ipswich in the UK, Frugalpac is leading the charge when it comes to innovative bottles and drinks holders that have less of a negative impact on the environment. What started as an idea in a shed just a few years ago, is now set to become a £50 million business in five years time (if all goes according to plan). 

Prioritizing service? Here s why you need to go deep

Read later Audio version Summary: It’s good that companies should worry about service, says Michael Ouissi of IFS. But bear in mind that complete service enablement requires changes to processes and core systems underpinning the business (© Elnur - Shutterstock) Ask any CEO about service and you’ll get a well-rehearsed discourse on how vital it is to put the customer first today more than ever. But is it that simple? The acknowledgement of the value of customer service as a competitive differentiator has accelerated as a result of the events of 2020. In soon-to-be-published research among 1,700 global executives, for example, we have found that a massive 74% of corporate respondents claim that guaranteeing a great customer experience has become more important because of the coronavirus pandemic.

Why edge computing matters to enterprise software

Why edge computing matters to enterprise software Read later Audio version Summary: What s edge computing got to do with ERP? Claus Jepsen of Unit4 explores what edge means to enterprise software and how it can future-proof your organization (© Andrey Popov - Shutterstock) Edge computing means processing data near where it s produced and consumed. It s another dimension to that age-old workload placement question, Where s the best place to do this? The trend this century has been to move computing into the data center or the cloud now we have to consider the edge as well. In many ways, edge computing is reminiscent of the client-server model of the 80 s and 90 s in that some tasks are performed closer to where the outcome is needed. But it differs in that it takes place on a generation of more powerful devices that didn t previously exist, like smart phones.

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